Please review the following policies carefully.

Understanding these guidelines will help ensure a positive, enjoyable, and successful musical journey.

Thank you!

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Payment

Tuition fees are paid monthly in advance, based on the number of weeks in the month (4 weeks 4 lessons; 5 weeks 5 lessons).

 

Payment is due ONE week before the FIRST lesson of the month to secure your time slot for the upcoming month.

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Payment can be made by cash (please place in an envelope) or e-Transfer (kindly send a screenshot of the payment confirmation).

 

NO refunds will be issued once the payment has been made.

 

Rescheduling & Missed Lessons

Regular attendance is essential for progress. Please understand that your lesson time is reserved exclusively for you in the teacher’s schedule. Students are responsible for attending all lessons, no skipping lessons.

 

If you need to reschedule, please inform the teacher TWO days in advance and arrange a make up class. Otherwise, there will be NO make-up and the missed lesson fees will be CHARGED.

 

Consideration will be given in cases of sudden illness. Please inform the teacher as soon as possible.

 

Students who DON'T SHOW UP for their scheduled lessons will NOT be offered make-ups, regardless of the reason. The missed lessons fees will be CHARGED.

 

Lessons cancelled by the teacher will either be made up or the paid tuition will be credited to the following month.

 

Online lessons

Online lessons (e.g., via Zoom) are available for students who are unable to attend in person due to weather, traffic, family matters, etc.

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Practice

Music study will be most successful and rewarding with consistent and diligent practice with a clear goal in mind. Students who establish good practice habits from the beginning will progress more rapidly and find piano practice and lessons more enjoyable.

The amount of time required for good quality practice will vary depending on the student’s age and playing level.

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Photo/Video Release

Photos or videos of students may be shared on the Aileen Piano website, social media platforms, or used in recital posters and brochures. If you prefer to opt out, please provide a written request.

 

Other Reminders

Lesson time is valuable - please be punctual.

Phone calls will not be answered during teaching hours. Please leave a voicemail or WhatsApp message.

 

Your cooperation is greatly appreciated.

Let’s make music an enjoyable journey together!​