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Lesson Policies

Please review the following policies carefully.

Understanding the policies and expectations will help ensure a positive, fun, and successful musical experience.

Thank you.



Tuition fee is paid monthly in advance on the bases of the number of weeks anticipated in the month (4 weeks 4 lessons; 5 weeks 5 lessons). Payment is due ONE week before the FIRST lesson of the month in order to secure your time slot for the upcoming month.

Payment can be made by cash (insert the payment into an envelope) / cheque / bank transfer (screenshot of the payment slip).

NO refunds will be given once the payment is made.


Missed and make-up lessons

Regular attendance is required to make appropriate progress. Please understand that your lesson time is reserved exclusively for you in the teacher’s schedule. Students are responsible to attend all lessons thus no skipping lessons.


If you need to change your piano time schedule, please inform the teacher TWO days in advance and arrange a make up class. Otherwise, there will be NO make-up and the missed lesson fees will be CHARGED. Consideration will be taken for students who become suddenly ill and should inform the teacher as soon as possible.


Students who DON’T SHOW UP for scheduled lessons will NOT be offered make-ups regardless of the reason and the missed lessons fees will be CHARGED.

Lessons cancelled by the teacher will be made up or the paid tuition fees will be carried over to the following month.


Online lessons

Online lessons (e.g., Zoom) are offered to students who have difficulties travelling for regular or make up lessons because of the weather, traffic, family issues etc.



Music study will be most successful and rewarding with consistent and diligent practice with a clear goal in mind. Students who establish good practice habits from the beginning will progress more rapidly and find piano practice and lessons more enjoyable.


The amount of time required for good quality practice will vary depending on the student’s age and playing level.

Photo/Video Release

Photos and videos of students may be posted on Aileen Piano website and on other social media, or included in recital posters and brochures. Please provide a written request to opt out.



Lesson time is precious. Please be punctual.  No call will be answered during the piano teaching. Please leave a message / WhatsApp if no one picks up the phone.

** Your cooperation is greatly appreciated **

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